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Meet the Omnichannel Team!

workers taking calls in an office

About Us

The Omnichannel Development Team has over 75 years’ experience specialising in driving business growth, digital transformation, data analytics, and enhancing customer experiences across a wide range of travel sector businesses. Our expertise spans OTAs, tour operators, airlines, and travel agencies.

Our team specialises in supporting and integrating the systems you use, including our new Travel Agency Management system, Agent. We’re here to ensure that you have all the support you need across our systems and these tools work together seamlessly to provide you with the best experience possible across multiple channels.

Our Mission

We are committed to shaping the future of travel by redefining the tools and customer touchpoints necessary for a dynamic and rapidly evolving market. Our cohesive omnichannel platform is designed to deliver sustainable, long-term growth.

travel agent taking a phone call

What We Offer

Our members benefit from cutting-edge booking technology provided through a variety of platforms in partnership with leading technology providers. By the end of 2024, we will expand our portfolio to include a range of additional services aimed at increasing business value. These services will encompass innovative payment solutions, content-rich fulfilment, and more, leveraging the collective scale of our consortium.

How can we help?

We empower our partners with an integrated platform that offers a growing selection of channels for engaging and delighting customers. Our goal is to provide a seamless and frictionless experience, ensuring continuity and personalisation across all interactions. By connecting data across channels, we deliver consistent and high-quality experiences through our network of branches, home workers, and digital platforms.

infrastructure icon

A Robust Infrastructure

A stable platform with enterprise level of availability and disaster recovery

Data-Driven Decision Making

Enable analytical capability, to underpin improved measurement, automation and personalisation

Supply

Integrate product supply to increase margins and truncate booking times

People and Process

Remove complexity and barriers to deliver customer centricity.

infrastructure icon

A Robust Infrastructure

A stable platform with enterprise level of availability and disaster recovery

Data-Driven Decision Making

Enable analytical capability, to underpin improved measurement, automation and personalisation

Supply

Integrate product supply to increase margins and truncate booking times

People and Process

Remove complexity and barriers to deliver customer centricity.

Omnichannel Team

Ellis Cain-Jones

Ellis Cain-Jones

Head of Omnichannel Development

Ellis leads the Omnichannel team, blending vision and innovation to keep things running smooth and slick.

Emily Flint

Emily Flint

Omnichannel Development Manager

Emily drives our omnichannel strategy and user experience, bringing innovative ideas to life to ensure everything clicks and flows just right.

Agnes Banyai

Agnes Banyai

Programme Manager

Programme manager and tech delivery expert, Agnes keeps us all moving at pace.

Stephen Mills

Stephen Mills

Business Systems Analyst

Steve looks after our agent products, how they integrate and how they perform.

Rob Crowton

Rob Crowton

Travel Systems Analyst

Rob works across several disciplines from telephony to travel agency infrastructure.

Umesh Parmar

Umesh Parmar

UAT Test Analyst

Umesh designs our testing programmes and scripts

Mia Watson

Mia Watson

Business Analyst

Mia delves into data to uncover insights and refine business processes, ensuring everything runs like clockwork.

Quin Mason

Quin Mason

Omnichannel Operations Executive

Quin ensures the smooth execution of our omnichannel operations, optimising processes and enhancing the overall customer experience.